Tier I Administrator / Helpdesk (00013 EBW/BUS) |
| Location: | East Bridgewater, MA |
| Exempt/Non-Exempt: | Exempt |
| Employment Type: | Full Time |
| Location: | East Bridgewater |
| Description: | Location: East Bridgewater, MA 02333
Office: Business Office
Full-time position with varied hours
Compass Medical is a fully integrated healthcare provider that offers high quality healthcare solutions from several locations south of Boston, Massachusetts. Compass Medical is affiliated with Partners Community Healthcare and offers outstanding patient care and technology within Primary Care, Urgent Care and Ancillary Care. Compass Medical is affiliated with Partners Community Healthcare.
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| Duties: | Compass Medical PC is looking for a Level 1 Help Desk Technician to provide technical support to end users and system resources in a fast paced environment.
� Ability to ask concise and accurate questions to identify issues, research as needed, provide solutions, escalate as necessary, accurately document issues, and participate in after hours on call rotation.
� Ability to speak with clarity via telephone and in-person
� Professional interpersonal skills and ability to listen and exercise patience to resolve IT matters
� Ability to learn new skills and techniques
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| Qualifications: | Qualified candidates will be required to offer:
� Excellent customer service skills, with the ability to solicit and gather information from the customer, as well as maintain composure and professionalism during difficult customer encounters and/or crisis situations.
� Excellent communication skills, with ability to express verbally and in writing technical knowledge, procedures, and processes in clear, orderly and easily understood presentation.
� Excellent time management and organizational skills with the ability to multitask.
� Ability to process information in a logical manner (aid in troubleshooting and diagnosing computer-related problems/issues).
� Ability to learn new skills both soft and hard and the flexibility to adapt to changes in technology and the work environment.
� Ability to work both independently and cohesively within the team environment.
Tech Skills Required
� Windows XP Pro
o Install operating system and applications
o Configure network (wired and wireless)
o Join to domain
o Add printers and troubleshoot errors
o Apply patches and updates
� Windows Server 2003/2008
o Add/Remove/Modify users and devices
o GPO software distribution
o DNS/DHCP/IP
o Group Policies
o WSUS patching
� Hardware repair/troubleshoot (Desktops/Laptops/Servers/Printers/etc.)
� Replace memory, hard drives,
Tech Skills Preferred
� MS Office 2007
� Visio 2007
� Exchange 2003/2007
� Desktop cloning (Altiris/Ghost/Clonezilla/etc.)
� Microsoft Certifications
� A+ Comp Tia
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